The pandemic in 2020 changed many things for many people. Within this ‘new normal’, Sentinel strategically pivoted into Healthcare, bringing our industry known standards to the table. To prepare for this transition, Sentinel curated a never before training curriculum that totaled just over 500 hours. Yes! 500 hours.

We didn’t know it at the time, but our vast experience in 5-star environments, and high-level details inherently equipped us with the transferable skillset to make a huge impact in the healthcare sector. Why? Because performing at the highest level and putting people first (through a great customer orientated security service) was one of our core values. These distinctions made all the difference.

Training first began by sourcing two industry experts to prepare us as a company for the challenge ahead.

First was Rockland Prosser, Senior Leader and Health Industry expert. An intense training by Rockland covered such topics such as Health Care policy and procedures, Healthcare culture Immersion, and security’s role in health care. His no-nonsense approach and dose of reality

depicting the challenges of these environments prepared us for the road ahead. Second was Steven Summerville, creator of the nationally recognized Stay Safe Training Program which provides security awareness and training in Crisis Management & Resolution, and Effective Communications to the customer service, health care and security industries with a strong focus on specialized training in Resistance Management programs to security personnel.

The true difference with Steve Summerville’s training was the special emphasis on EMPATHY. Working as one full of humanity, doing what you can to serve the staff, patients and families in a healthcare facility.

Steve’s ground breaking program challenged HOW we worked. It challenged our instincts and intelligently guided us through proven government recognized techniques, providing positive outcomes. Working safe, and keeping everyone safe is the daily goal at Sentinel.