STAY SAFE PROGRAMS
Utilizing the words “staying safe at work”, captures the essence of what STAY SAFE training is able to provide. The words are not designed solely for the security profession or those working within or at licensed premises, live events, or concerts; they are intended for everyone, working at any site or location, including home where people gather and interact. It’s the issue of interaction with others where the potential for adversity and violence exists. Everyone and anyone can benefit from a training program that encourages awareness, personal risk assessment and provides simple yet effective principles that permit de-escalation and personal safety options for all. Stay Safe means just that; becoming aware of potential risk and then being able to administer simple and effective measures to staying safe.
MORB
MORB
Identify and articulate the goals for effective (tactical) communications and verbal de-escalation.
Articulate the major elements in the process of verbal communications.
Articulate non-verbal messages.
Identify and describe
obstacles to effective communications.
methods that improve verbal communications
“Danger cues”
“verbal strategies” designed to enhance communications.
“verbal phrases” that create conflict.
what constitutes the “steps that generate voluntary cooperation”.
what constitutes the “stages of personal preparation”.
explore “personal preparation” principles.
“conflict prevention” strategies.
pre-attack indicators/threat recognition and personal safety strategies.
what are the “stages of crisis”.
“responses to crisis”.
Utilize effective strategies for “questioning difficulties”.
As more and more professionals are placed into positions of having to apply physical intervention techniques to deal with individuals whom may be under their care, there is a need to have the ability to distinguish “Resistive” as opposed to Aggressive or Assaultive behaviour. There is a duty imposed on professionals to demonstrate a level of “standard of care” that may be impose an additional layer of responsibility. It is increasingly important for front-line professionals to not only recognize but articulate the difference between “Resistive” as opposed to Aggressive behaviour as it may be a Court or Tribunal that determines whether the actions were justified and/or defensible. As an example, in a healthcare or educational setting, there are laws and legal authorities that specifically deal with how one may respond to “Aggressive and/or Assaultive” behaviour or actions. The challenge for many professionals has frequently been the inability to articulate the level of threat that they preceived prior to responding to the behaviour.
The Criminal Code of Canada states the following:
265. (1) A person commits an assault when
(a) without the consent of another person, he applies force intentionally to that other person, directly or indirectly;
(b) he attempts or threatens, by an act or a gesture, to apply force to another person, if hehas, or causes that other person to believe on reasonable grounds that he has, present ability to effect his purpose;
(3) For the purposes of this section, no consent is obtained where the complainant submits or does not resist by reason of
(d) the exercise of authority. As is evident the application of force and/or restraints whether for the protection of yourself or others can become a litigious matter regardless of the good intentions of the individual or organization. The federal Criminal Code, provincial Patient Restraint Minimization Act (s), Occupational Health and Safety Act (s), are but a few legal authorities that employers, institutions and employees need to be conversant with to ensure they can meet their moral and legal obligations.
*All Training as required by the Public Services Health & Safety Association completed annually. Our most recent training was completed July 2020. Periodic training provided throughout the year as required.
Sentinel head office has 4000 square feet of training space which includes classrooms with projectors, professional 80 seat theatre, professional 30 ft x 30 ft training mats and equipment (pads, rubber weapons, etc).
Our annual training can be implemented to work in concert with SSHSC. In the event any SSHSC guard not be able to make recertification through SSHSC, we will extend the option to do this through Sentinel (via Stay Safe Program).
Minimum Training Standard:
Ontario Use of Force Model
Effective Communications
Crisis Management
Handcuffing Techniques for both Compliant and Active Resistance Persons
Empty Hand Techniques
Edged Weapon Defence
Baton Application- Training Optional
Resistance Management Guidelines and Principles via ‘Stay Safe’ Training – Use of Force & Managing of Resistive Behaviour (M.O.R.B™) – Steve Summerville
Criminal Code of Canada and other Federal and Provincial Statutes
Uniform Standard
Additional Training:
Standard First Aid/CPR/AED Training provided by Red Cross Instructors
IAHSS Training
WHMIS Training
Canadian General Standards Board (CGSB) Compliance
CAHSO Training
MLEO Training
Mental Health Act Training
Pinel Restraint Training
Specialized Training:
Pandemic Response Training – Health Screening, Thermographic Temperature checks, Social Distancing Etiquette, PPE compliance, Screening Software – Oded Goldberg
Scenario Based Testing of Handcuff & Baton techniques
Stop the Bleed Training – Jim Bremner
Healthcare Security Training – Rockland Prosser
Threat Risk Assessment Training – Joe Balz
MORB
MORB
Managing of Resistive Behaviour (M.O.R.B.TM) has been designed to address the need for a safe and effective method of dealing with people who are displaying various levels of resistance (from passive to active). The program was developed in conjunction with front-line professionals in the healthcare, educational and security industry to mitigate the risk of civil and criminal liability. The methodology is to employ current “best practices” that can be shown to be “Court Defensible”. Stay Safe Instructional Programs (SSIP) is a wholly owned Canadian specialized training company with considerable experience and the requisite subject matter expertise. One of the most litigated aspects has become the application (perceived or otherwise) of force and/or the use of restraints on an individual that is under our care. M.O.R.B.TM was developed specifically to identify, understand and manage “resistive” or “noncompliant” behaviour prior to it escalating to aggressive or assaultive. As a result all efforts have been employed to ensure the material is compliant, consistent and current with applicable legal authorities and acceptable standards. The experiences and lessons learned by law enforcement as a result of litigation and legal rulings have been incorporated into the M.O.R.B.TM “Court Defensible” training programs. The program has been designed to provide front-line staff with simple, tested and industry-specific techniques to mitigate the risk of not only injury, but just as importantly civil and/or criminal liability.
Identify and articulate the goals for effective (tactical) communications and verbal de-escalation.
Articulate the major elements in the process of verbal communications.
Articulate non-verbal messages.
Identify and describe
obstacles to effective communications.
methods that improve verbal communications
“Danger cues”
“verbal strategies” designed to enhance communications.
“verbal phrases” that create conflict.
what constitutes the “steps that generate voluntary cooperation”.
what constitutes the “stages of personal preparation”.
explore “personal preparation” principles.
“conflict prevention” strategies.
pre-attack indicators/threat recognition and personal safety strategies.
what are the “stages of crisis”.
“responses to crisis”.
Utilize effective strategies for “questioning difficulties”.
As more and more professionals are placed into positions of having to apply physical intervention techniques to deal with individuals whom may be under their care, there is a need to have the ability to distinguish “Resistive” as opposed to Aggressive or Assaultive behaviour. There is a duty imposed on professionals to demonstrate a level of “standard of care” that may be impose an additional layer of responsibility. It is increasingly important for front-line professionals to not only recognize but articulate the difference between “Resistive” as opposed to Aggressive behaviour as it may be a Court or Tribunal that determines whether the actions were justified and/or defensible. As an example, in a healthcare or educational setting, there are laws and legal authorities that specifically deal with how one may respond to “Aggressive and/or Assaultive” behaviour or actions. The challenge for many professionals has frequently been the inability to articulate the level of threat that they preceived prior to responding to the behaviour.
The Criminal Code of Canada states the following:
265. (1) A person commits an assault when
(a) without the consent of another person, he applies force intentionally to that other person, directly or indirectly;
(b) he attempts or threatens, by an act or a gesture, to apply force to another person, if hehas, or causes that other person to believe on reasonable grounds that he has, present ability to effect his purpose;
(3) For the purposes of this section, no consent is obtained where the complainant submits or does not resist by reason of
(d) the exercise of authority. As is evident the application of force and/or restraints whether for the protection of yourself or others can become a litigious matter regardless of the good intentions of the individual or organization. The federal Criminal Code, provincial Patient Restraint Minimization Act (s), Occupational Health and Safety Act (s), are but a few legal authorities that employers, institutions and employees need to be conversant with to ensure they can meet their moral and legal obligations.
*All Training as required by the Public Services Health & Safety Association completed annually. Our most recent training was completed July 2020. Periodic training provided throughout the year as required.
Sentinel head office has 4000 square feet of training space which includes classrooms with projectors, professional 80 seat theatre, professional 30 ft x 30 ft training mats and equipment (pads, rubber weapons, etc).
Our annual training can be implemented to work in concert with SSHSC. In the event any SSHSC guard not be able to make recertification through SSHSC, we will extend the option to do this through Sentinel (via Stay Safe Program).
Minimum Training Standard:
Ontario Use of Force Model
Effective Communications
Crisis Management
Handcuffing Techniques for both Compliant and Active Resistance Persons
Empty Hand Techniques
Edged Weapon Defence
Baton Application- Training Optional
Resistance Management Guidelines and Principles via ‘Stay Safe’ Training – Use of Force & Managing of Resistive Behaviour (M.O.R.B™) – Steve Summerville
Criminal Code of Canada and other Federal and Provincial Statutes
Uniform Standard
Additional Training:
Standard First Aid/CPR/AED Training provided by Red Cross Instructors
IAHSS Training
WHMIS Training
Canadian General Standards Board (CGSB) Compliance
CAHSO Training
MLEO Training
Mental Health Act Training
Pinel Restraint Training
Specialized Training:
Pandemic Response Training – Health Screening, Thermographic Temperature checks, Social Distancing Etiquette, PPE compliance, Screening Software – Oded Goldberg
Scenario Based Testing of Handcuff & Baton techniques
Stop the Bleed Training – Jim Bremner
Healthcare Security Training – Rockland Prosser
Threat Risk Assessment Training – Joe Balz
MINIMUM PSHSA STANDARD TRAINING
ONTARIO USE OF FORCE MODEL
The Ontario Use of Force Model (2004) mandates the process by which security professionals assess plans and respond to situations that threaten public and officer safety. The assessment takes into account factors such as the subject’s behaviour and the officer’s perceptions and tactical considerations.
MINIMUM PSHSA STANDARD TRAINING
Ontario Use of Force Model
The Ontario Use of Force Model (2004) mandates the process by which security professionals assess plans and respond to situations that threaten public and officer safety. The assessment takes into account factors such as the subject’s behaviour and the officer’s perceptions and tactical considerations.
The security officer must determine if his or her actions are appropriate and/or effective or if a new strategy should be selected. The whole process is dynamic and constantly evolving until the situation is brought under control.
The Ontario Use of Force Model does not justify the use of force; rather, it provides a framework for understanding and articulating the events associated with use of force.
The model takes in six basic principles:
1. The primary responsibility of a security professional is to preserve and protect life.
2. The primary objective of any use of force is to ensure public safety.
3. Security-professional safety is essential to public safety.
4. The Ontario Use of Force Model does not replace or augment the law; the law speaks for itself.
5. The Model is based on federal statute law and current case law.
6. The Model does not dictate policy to any agency.
2. Effective Communications
The use of effective or appropriate communication is vital to lowering a person’s crisis level and mitigating adversity. This training material centres on the skills required to respond to a crisis situation using verbal strategies intended to calm an individual.
Security professionals are taught to use words that maintain professionalism, create subject accountability and permit justification of actions — e.g.:
The First Contact Approach — A standard approach to initiating communication that includes a personal greeting and the reason behind the interaction
The importance of sending appropriate verbal and nonverbal messages
The need to use active listening skills — this includes listening to subjects and recognizing barriers to communication.
The relevance of para-verbal communication — not what was said, but how it was said. This includes tone of voice, volume, cadence, etc.
The relevance of displaying appropriate body language — e.g., facial expressions, hand gestures, etc.
The need for verbal strategies that include feedback, providing messages to people at reasonable rates of speed, using simple language, the use of empathy, etc.
These programs are intended to enable a reasonable and prudent person to effectively communicate with persons in crisis and in a manner that meets a standard of care.
3. Crisis Management
Crisis management training is designed to help security professionals recognize when a subject is in crisis, and respond appropriately according to the various stages of crisis.
The four stages are:
Anxiety
Defensive
Acting out
Tension reduction
Each has a recommended response option to de-escalate the crisis.
4. Handcuffing Techniques for both Compliant and Active Resistance Persons
Security professionals require training with respect to subject control and the principles associated with safe restraint and/or detention.
Training material includes:
Methods of restraint
Types of restraints
Preparation of restraints
Infection control considerations
Application of restraints
Safety considerations for restraint
Positional asphyxia
Excited delirium
Documentation Process
‘Reactionary gap’ principles
Components representing a lawful arrest
Non-threatening (interview) stance
Visual search of a subject’s high-risk areas
Transitioning a compliant subject to a compliant handcuffing position
Effective removal of restraints
Grounding principles
Duty of care regarding a subject’s safety/welfare
5. Empty Hand Techniques
Soft Physical control techniques which include:
Escort Position
‘Keeping Distance’ hand techniques (foot and hand maneuvers to push an assistant back to keep safe distance)
Balance Displacement Techniques (throws, takedowns)
Pain Compliance Techniques (joint locks, pressure points, etc)
Empty Hand or Weaponless Impact (breaking grip, weapon disarms, etc)
6. Edged Weapon Defence
Security professionals require training with respect to sharp-edge weapons and responding to spontaneous attacks.
Training material includes:
Case studies on sharp-edge weapon encounters
Identify and perform common grips associated with sharp-edge weapon assault
Identify and perform common strikes associated with sharp-edge weapon assault
Identify and perform common lines of movement associated with sharp- edge weapon assault
Review the concept of the 21-foot rule with respect to sharp-edge weapon threat
Identify and perform effective responses to sharp-edge weapon assault
Identify and perform drills to enhance reactionary
7. Baton Application- Mandatory Training
*Note: Sentinel provides ‘Scenario-Based’ Testing as an advance course requirement (see point 20 outlined below)
Security professionals require training with respect to subject control and the principles associated with the use of an intermediate weapon — e.g., a baton. Officers may use an intermediate weapon as a force option:
To prevent themselves from being overpowered when violently attacked
To disarm an apparently dangerous person armed with an offensive weapon
To control a potentially violent situation when other force-options are not viable for any other lawful and justifiable purpose
Training material includes:
Baton nomenclature
Drawing of the baton
Defensive stance
Weapon and reactionary side high strikes
Weapon and reactionary side low strikes
Two-handed straight strike
Two-handed weapon circular (hook) strike
Two-handed reactionary side strike (slash)
Dynamic simulation
Duty of care regarding subject safety/welfare
8. Resistance Management Guidelines and Principles
All training in the capacity of Resistance Management Guidelines and Principles are exclusively provided by Steve Summerville’s ‘Stay Safe’ program which covers Use of Force and M.O.R.B.™ (Managing of Resistive Behaviour). This training is done annually with quarterly refresher courses centred on scenario based training.
Monthly workshops are held to learn from real life experiences by Sentinel guards. This sometimes entails viewing body cam footage which is utilized at several client sites to capture the integrity and keep accountability of the exchanges Sentinel personnel have with the public.
9. Criminal Code of Canada and other Federal and Provincial Statutes
All security professionals require training with respect to relative laws, statutes and principles governing their operational duties and responsibilities.
The training material includes:
Relevant legislation respecting security licensing and provision
Trespass to Property Legislation and the principles of eviction
The Criminal Code of Canada with emphasis on a citizen’s power of arrest and the lawful application of force
Human Rights Legislation
Occupational Health and Safety legislation
Principles associated with documentation, and retention of documents
Mental Health Act
Patient Minimization Restraint Act