Department of Close Protection
Hours of Operation
Monday – Sunday 24/7
After hours support 11:00pm – 7:00am
Hours of Operation
Monday to Friday 9:00am – 5:00pm
2450 Victoria Park Avenue Suite 300
Toronto ON M2J 4A2
Requesting a Close Protection Agent
Visit the Frequently Asked Questions section, or contact the Department of Close Protection office for assistance.
Please complete a Client Information Form (CPA).
This form will be emailed to our central office and Department of Close Protection
Once form has been received central office will send over rate card and Terms of Agreement and transfer file to CP Department head
CP Department head will contact client to review CPA form and build security assessment.
You will receive an email from Central office, which will include: an estimate of the cost associated with your CP Agent request.
Once payment has been processed (Credit Card Payment Authorization Form), you will get an email advising you your request has been “Posted” for agents to apply for.
Once a CP agent has been awarded your detail, you will get an email advising you that your request has been “Awarded”.
Should you encounter any questions during this process please refer to our
Frequently Asked Questions, or contact the Central Office for assistance at email@example.com
Frequently Asked Questions
A: In order to hire a CP agent, new customers are required to open an account by completing the Client Information Form (CPA). After the CPA form has been filled out a member of the Department of Close Protection will reach out for next steps
A: A rate card will be sent to you via email once a CPA form has been completed and the Terms of Agreement (printable document for your records only).
A: Once your request is approved and processed you will get an automatic e-mail notification from Central Office.
A: No. Where we make every effort to fill a request, there are no guarantees. Generally, the earlier the request is received, the greater the chance of it getting filled.
A: Once your request is filled Central Office will send an automatic e-mail. If the CP Request cannot be filled, the Department of Close Protection will void the CP Agent detail and the system will send out an automatic e-mail notification.
A: Requests to cancel or revise a CP Agent must be received by the Department of Close Protection in writing twenty-four (24) hours prior to the scheduled start time (during regular business hours as posted on the website), to allow the Department of Close Protection time to contact our agents. Cancellations and revisions are to be emailed to firstname.lastname@example.org advising of what changes are being made or that the detail is cancelled.
Q: I received an email stating my CP AGENT has been void? What is the difference between cancelled and void?
A: When you send written notice cancelling a CP Request with less than 24 hours’ notice prior to the start of the CP Detail, you will receive an email stating your CP Agent has been cancelled and you will owe a four (4) hour minimum charge for the the CP Agent on the Detail plus applicable fees and taxes as set out in the Terms of Agreement.
If you cancel your CP Agent request with more than 24 hours’ notice (as set out in the Terms of Agreement) or your CP Agent request cannot be filled, the Department of Close Protection will contact you and then proceed to void the CP Agent. You will receive an email stating that your CP Agent has been void with no fees owing.
A: All customers must make the full payment at least 24 hours prior to the CP agent detail.
CP Agents shall not be paid directly. All CP Agent payments shall be made payable to Sentinel Security Inc. via credit card.
We accept the following payment methods:
- Master Card
For more information, please refer to the “Terms of Agreement”
For any CP Agent accounting questions, please email email@example.com