A: In order to hire a CP agent, new customers are required to open an account by completing the Client Information Form (CPA). After the CPA form has been filled out a member of the Department of Close Protection will reach out for next steps
A: Once your request is filled Central Office will send an automatic e-mail. If the CP Request cannot be filled, the Department of Close Protection will void the CP Agent detail and the system will send out an automatic e-mail notification.
A: Requests to cancel or revise a CP Agent must be received by the Department of Close Protection in writing twenty-four (24) hours prior to the scheduled start time (during regular business hours as posted on the website), to allow the Department of Close Protection time to contact our agents. Cancellations and revisions are to be emailed to email@example.com advising of what changes are being made or that the detail is cancelled.
A: When you send written notice cancelling a CP Request with less than 24 hours’ notice prior to the start of the CP Detail, you will receive an email stating your CP Agent has been cancelled and you will owe a four (4) hour minimum charge for the the CP Agent on the Detail plus applicable fees and taxes as set out in the Terms of Agreement.
If you cancel your CP Agent request with more than 24 hours’ notice (as set out in the Terms of Agreement) or your CP Agent request cannot be filled, the Department of Close Protection will contact you and then proceed to void the CP Agent. You will receive an email stating that your CP Agent has been void with no fees owing.