The Sentinel journey has had its shares of ups, downs, and all arounds.
From small and humble beginnings, to our rapidly growing current pace – one thing has remained a constant.
The dare to dream.
From Once Upon a Time when Sentinel first hit the pavement and embarked on a mission to change the forefront of the Security industry, there has always been a dream.
To do better, to be better and always strive to move in a forward momentum.
Even if ‘better’ was only 1% a day, these incremental steps amount to big hopes and dreams of the future.
From day one, our small (at the time) Sentinel family – united together to spark a change in the industry.
A polished look, a friendly yet stern demeanour, and consistency were all tools utilized to bring in our clients and maintain them.
Our front line team worked hard face to face with not only our clients, but our clients clients.
Ensuring that all needs were met and the job wasn’t just done to their satisfaction, but exceedingly so.
This was a time where our small team poured countless hours of blood, sweat, and tears to gain the forward momentum.
And when our front line rested for their next detail, the back end office team would take over. Ensuring communication and standards were always met and exceeded as well.
While the office and clientele didn’t always see each other face to face – years were spent building relationships from behind the screen or over the phone.
For a client portfolio that is based in the high end service industry, not to mention clientele that often frequent the likes of red carpets and galas – Communication from all angles need to be handled accordingly.
There is a reason that we – as consumers – will often stick with what we know when it comes to services, brands, or venues.
We have grown comfortable with not only their offering, but with how we are made to feel and how they treat us.
The Sentinel family has encompassed that thought and made sure that even on a bad day, it is still red carpet treatment for those with red carpet expectations.
And for the smaller clients, why not spoil them with the same level of service and care that you would give even your highest account?
While consideration will often always take into account size, demand, and requests – everyone should be treated the same.
In a world where a pandemic can abruptly turn things upside down, never misjudge what you feel is a small fish in a big ocean, because one day the water can come crashing out and that fish isn’t so small after all.
As our Sentinel journey continues, we look to our past to reflect on everything we’ve done to get us to where we are today.
While there are certainly opportunities for changes as we grow, we must not lose sight of the details of what brought us to the advantageous stage of growth in the first place.
As our Sentinel team grows, we don’t need to lose sight of the fact we at one point were accustomed to smaller teams, we just need to embrace that instead of training one or two new members, we’re welcoming more and more and all of us are taking the time and steps necessary to train these new teammates into the culture from which we’ve built.
A culture that values partnerships over adversaries and works not just for our clients, but with them.
Encouraging open, honest, and fast communication.
If you see something, say something – and that goes on all sides of the team.
The only way any company can successfully grow and foster a positive work environment is by maintaining our bits of our past that made us, while working together to adapt to the changes necessary for growth.
This fairy tale is far from over and I’m sure we will all agree that the best is yet to come.
And for those of you on the outside looking in – reach out, maybe you can be a part of our next chapter.
Guest Blogger Rayna Davies
Rayna is the Office Manager at Sentinel Security, as well as the main blog contributor.
With foundations firmly routed in Business administration, Customer Service, and Management, she brings years of experience to her roles both within the Sentinel office, and the blog.
Having grown up with a father who has developed an expertise in Physical Security and Executive Protection in the RCMP and two major corporations, she has personally observed and experienced many security details. These experiences have included personally meeting HM Queen Elizabeth, Prime Minister Jean Chretien and many celebrities.
Her passions include spending time with her husband and two young children, world travel, reading, writing, and pushing herself to always look for the silver lining.