Keeping a Pulse on an Ever Changing Industry
It seems lately that everyone always wants to have the latest and greatest of whatever life and the world has to offer.
Cars, appliances, clothes, technology – even jobs.
Society tends to move towards whatever has the best reviews. The most options. The newest technology. And the highest in the trend line.
A lot of us can be very materialistic and it shows in our spending patterns and what we have displayed in our homes, driveways, and even on ourselves.
Once we feel like we’ve peaked and obtained everything we need that seems relevant at this current time – we take the next step. Observing trends, getting sucked into algorithms that keep updating us with whats new and whats next.
We’re constantly bombarded with all of the things we don’t even know we want, or need.
Technology has figured it all out – and has figured us out.
We barely have to think or even lift a finger.
If we merely breathe or think of a particular item, somehow its ‘randomly’ showing up in our feed.
While some may argue that this is an invasion of privacy, and quite honestly I think you would be hard pressed to argue against, Others are all for it.
Gone are the days when you might forget something when Facebook, Instagram, Google – anything with an ad browser – will magically sell you all of your hopes and dreams.
Its scarily convenient to an extent.
When it comes to the real world, and figuring out what other people need or want, unfortunately there isn’t an app for that and its not quite as easy.
As a company that caters to various industries, we’re constantly having to pivot and grow to maintain more information in all areas just to keep up with our clients.
Our two main industries being health care and events – which couldn’t be more different, and yet the same.
Throw a pandemic into the mix and every day is a new game.
While we don’t have the complete luxury of having an app play out our days for us and display exactly what we should or shouldn’t be doing. There is an abundance of information, and reviews, available that give us a good bit of foresight when it comes to servicing our clients wants and needs.
Most importantly though, when it comes to giving our clients exactly what they want, we don’t rely on google.
Something that is sometimes lost in this new age of technology is the simplistic approach of basic communication.
And I don’t mean the swarmy sales pitch.
When it comes to what our clients need and want, especially in a climate where these basic things are ever changing – the best and only real way to stay on top of things is communication.
We try our best to keep a pulse on each and every client. Always maintaining an open line of communication with their team and ours.
When it comes to events specifically, a lot of our clients will address their events on the whole with us, leaving us with the capability to have a big picture and broad scope of the event itself, as well as what they need from us.
Having the luxury of seeing the bigger picture allows us the opportunity to pinpoint exactly where and when our services will best be utilized.
Using the knowledge and experience years worked in the field with that specific client and others like them, has built up not just our reputation, but the repertoire in which we build and pull our knowledge from.
By surviving the first wave and effect it had on the event industry specifically, we learned a lot about front line protection when it comes to ourselves, and the others, in a pandemic based situation.
We trained and grew as a company by learning these new basic requirements when it came to social distancing and covid policy and we adapted our team and our culture to make these as user and client friendly as possible.
In doing this, we’ve managed to better engage with our clients and keep better tabs on the situation as a whole and what may happen next.
We know now more than ever that customer service is key when it comes to security and people want those around them to be friendly, courteous, and respectful when it comes to keeping them safe.
Going that extra mile may seem like a lot of work to some, but it is the shortest mile to success, and therefore well worth it.
Guest Blogger Rayna Davies
Rayna Davies is a graduate and practitioner of Business Management. She has developed an expertise in blogging, covering subjects like travel, world events and security. Having grown up with a father who has developed an expertise in Physical Security and Executive Prot
ection in the RCMP and two major corporations, she has personally observed and experienced many security details. These experiences have included personally meeting HM Queen Elizabeth, Prime Minister Jean Chretien and many celebrities. She presently assists Sentinel Security in Executive Protection workshops and guest blogging and also assists Gloprosec Preventative Services in Intelligence gathering and Business Administration.
Her passions include World travel, having visited every continent.
