What makes good Security?
There are a number of factors that come into play when it comes to being a good Security guard.
From an outsiders perspective, people want security, but they don’t necessarily want to ‘see’ security. Its almost like having a false sense of security – but the security is really there. No one wants someone constantly breathing down ones neck, being right on top of them and practically tripping over their shoes.
They want the security to be there, actively protecting. Ensuring a safe and secure environment – without making it obvious. If security does need to be seen – sharply dressed, well groomed, good posture, nice shoes.
Essentially – when it comes to security – people want James Bond. They want the dangerously handsome, expensively dressed, all the high tech gadgets, will do everything (literally everything) to get the job done.
Now… the likelihood of this person showing up to do security is quite rare – possibly even non existent. However, acting and looking the part is something that is achievable.
So you can look the part, shower, comb your hair, dress in your best suit. Stand tall – and proud. You’re representing yourself and your Company and their brand. Be respectful, courteous, polite – all of the things your Mother or Grandmother probably taught you growing up.
Etiquette plays a huge role in security. While to some it may be laughable, etiquette is something that now a days in an online society, its something that is starting to lack. Holding the door open, actively participating in conversation, making eye contact, eating politely, addressing people respectfully, and sometimes even human hygiene… these are things that should be common sense. But common sense is sadly becoming less common.
Especially when it comes to communication, the art of this is becoming lost in a world of emojis and abbreviations. Being able to professionally communicate, and articulate are vital in any industry – not just Security.
First, you need to be able to communicate with coordinators and management – gather details pertinent to your shift. Gathering the important information that you need to ensure that everything runs smoothly and all needs and concerns are addressed. You need to communicate with your coworkers, put a plan in place. Having a plan will ensure that everyone knows their place and is in it. Communication needs to be open and maintained throughout. Verbal and visual contact are both important methods that can be utilized. Finally, debriefing. While this may seem like an unimportant part of the process, this is integral to pointing out any issues if there were any, having something to report back to the client. Its also an opportunity to discuss details of how the process was, how Security responded, where and what could have been done differently, or better. It opens the door for improvement. If in the event something does happen at an event, keeping details make it easier to pinpoint things that happened before or after that may be important.
Playing the role of Security doesn’t have to be hard. That doesn’t mean its always easy. But having a good level of common sense, common courtesy, and open communication, will allow for less possible interference and negative interaction.
When it comes to starting a career in Security, training, experience, and being licensed are all good places to start. Always improving your training and keeping up with trends and the news will help you stay actively a part of the industry. Stepping up and being a leader, exceeding client expectations, while looking as close to James Bond as possible – this will keep you active in the industry.
Guest Blogger Rayna Davies
Rayna Davies is a graduate and practitioner of Business Management. She has developed an expertise in blogging, covering subjects like travel, world events and security. Having grown up with a father who has developed an expertise in Physical Security and Executive Protection in the RCMP and two major corporations, she has personally observed and experienced many security details. These experiences have included personally meeting HM Queen Elizabeth, Prime Minister Jean Chretien and many celebrities. She presently assists Sentinel Security in Executive Protection workshops and guest blogging and also assists Gloprosec Preventative Services in Intelligence gathering and Business Administration. Her passions include World travel, having visited every continent. She currently is on maternity leave and providing daily close protection for a baby and a toddler and spending time with her husband who is a Police Officer.